Privacy Policy – Sustain Dietetics (Website)

Last updated: [December 7/2025]

Sustain Dietetics (“we”, “us”, “our”) is a private nutrition practice based in Saint John, New Brunswick, Canada. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or interact with us online.

By using this website, you agree to the practices described below. If you do not agree, please discontinue use of the site.

This Policy is for website use only and is not legal advice. Clients of Sustain Dietetics receive additional information about how we handle personal health information as part of the clinical intake and consent process.

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1. Who We Are

Sustain Dietetics
Based in Saint John, New Brunswick, Canada
Email: sustaindietetics@gmail.com

This website is intended for people in Canada but may be accessed from other locations.

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2. Scope of This Policy

This Policy applies to information we collect:

• When you visit or browse our website.

• When you submit a contact form or email us.

• When you sign up for newsletters, downloads, or events through the site.

If you become a client, any information collected for clinical care (including health history and personal health information) is handled in accordance with New Brunswick health privacy law and our professional obligations as regulated dietitians. Those details are provided separately in our clinical consent and privacy documents.

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3. Information We Collect Through the Website

3.1 Information You Provide to Us

We may collect:

• Contact details – name, email address, phone number, and any message content you send through contact forms or email.

• Newsletter or resource sign-ups – name and email address if you opt in to receive updates, waitlists, or downloads.

• Event or program interest – information you provide when you RSVP or request information about services.

Please avoid sending highly sensitive health details through unsecured forms or email. If such details are needed, we will direct you to more secure channels wherever possible.

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3.2 Information Collected Automatically

When you visit the website, certain technical information is collected automatically, such as:

• IP address, browser type, device type, operating system, language settings.

• Pages viewed, links clicked, time spent on pages, and general navigation patterns.

• Referring URL (how you arrived at the site) and basic performance/error data.

This information is typically collected using cookies and similar technologies through:

• Our website platform (e.g., hosting provider/website builder).

• Analytics tools such as Microsoft Clarity and Google Search Console.

We use this information in aggregate form and do not attempt to identify individual visitors from it.

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4. How We Use Website Information

We use information collected through the website to:

• Respond to your inquiries and communicate with you.

• Provide requested resources, updates, or information about our services.

• Send newsletters or marketing emails, if you have opted in (you can unsubscribe at any time).

• Monitor website performance, troubleshoot technical issues, and improve content and user experience.

• Maintain the security of the website and our systems.

• Meet legal, regulatory, and professional obligations where applicable.

We do not sell your personal information.

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5. Cookies, Microsoft Clarity & Google Search Console

Cookies and Similar Technologies

Our website and third-party tools use cookies and similar technologies to:

• Enable basic site functionality and security.

• Remember some user preferences (where applicable).

• Analyze traffic and usage patterns.

You can adjust your browser settings to block or delete cookies. Some features of the website may not function properly if you disable cookies.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use our site (for example, what pages are visited, where people click, and how far they scroll). Clarity may use cookies and session recording/heatmapping technologies. Sensitive fields are designed to be masked, and we use the data in aggregated form to improve the site and user experience.

Google Search Console

We use Google Search Console to monitor our visibility in Google Search (queries, impressions, clicks, and related metrics). The data we see is aggregated and is not used to identify individual visitors.

For more information on how Microsoft and Google handle data, please review their respective privacy policies.

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6. Legal Basis and Consent

We rely on:

• Your consent, where you choose to submit a contact form, sign up for a newsletter, or otherwise provide information.

• Legitimate interests, such as operating a secure and functional website, monitoring performance, and improving content.

You may withdraw your consent to receive marketing emails at any time by using the “unsubscribe” link or contacting us directly. Withdrawal of consent does not affect the lawfulness of processing before it was withdrawn.

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7. How We Share Website Information

We may share website-related information with:

• Service providers who host our website, send emails, store data, or provide analytics (e.g., website hosting, email marketing platforms, Microsoft Clarity, Google Search Console). These providers act on our behalf and are required to protect information appropriately.

• Professional advisors or regulators if required to meet legal or regulatory responsibilities.

• Law enforcement or authorities where required by law.

We do not sell or rent your personal information.

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8. Storage, Location, and Retention

Website-related information may be stored:

• On servers operated by our hosting provider and other service providers, which may be located inside or outside Canada (for example, in the United States or other jurisdictions).

• In our email and file systems, where we retain correspondence and related records.

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, or as required by law or professional standards. When it is no longer needed, we take reasonable steps to securely delete or anonymize it.

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9. Security

We use reasonable administrative, technical, and physical safeguards to protect information collected through our website, including:

• Use of HTTPS where supported.

• Access controls and passwords for systems that store personal information.

• Limiting access to personal information to those who need it for legitimate purposes.

No method of transmission or storage is perfectly secure, but we aim to use safeguards appropriate to the sensitivity of the information.

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10. Your Choices and Rights

Depending on where you live and the nature of the information, you may have rights to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent to marketing communications.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

If you are a client of Sustain Dietetics, your rights regarding access and correction of personal health information are described in our separate clinical privacy and consent documents.

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11. Links to Other Websites and Social Media

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review any external privacy policies before providing personal information.

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12. Contact Us

If you have questions or concerns about this website Privacy Policy or how we handle your information, please contact:

Sustain Dietetics
Email: sustaindietetics@gmail.com

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was last revised. Changes take effect when posted on this page.